299bte Privacy Policy

1 Information Collection

299bte collects certain personal information in order to provide you with our services. We only collect information that is necessary to operate our platform. The different categories of information are described in detail below.

1.1 Registration and Identity Information

When you create an account at 299bte, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may sign up)
• Valid email address and mobile number
• Residential address in Bangladesh
• Preferred username and password

1.2 Identity Verification (KYC) Information

To prevent fraud and ensure secure transactions, we may request identity verification documents in certain situations:

• National ID card (NID) or a copy of passport
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Proof of address document (where applicable)

1.3 Financial Transaction Information

For the secure processing of deposits and withdrawals, we collect mobile banking transaction records, deposit amounts and dates, withdrawal requests and details, and bank reference numbers where applicable.

1.4 Usage and Technical Information

Our platform automatically records certain technical information, such as:

• IP address and device type
• Browser and operating system information
• Time spent on the site, pages visited, and navigation history
• Gaming history and session data
• Login time and location according to Bangladesh Standard Time (BST, UTC+6)

2 Purpose of Using Information

299bte uses your personal information only for the following legitimate purposes. We never use your information for excessive or irrelevant purposes.

2.1 Account and Service Management

• Creating, verifying, and keeping accounts secure
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Providing welcome bonuses, cashback, and VIP benefits
• Managing gaming activities and ensuring uninterrupted service

2.2 Security and Compliance

• Preventing fraudulent activity, money laundering, and unauthorized access
• Ensuring responsible gaming and verifying applicable age requirements
• Complying with legal obligations and regulations

2.3 Customer Support and Communication

• Providing support through 24/7 Bengali live chat
• Sending transaction confirmations and important account notifications
• Sharing information about new promotions and offers (only with your consent)

2.4 Service Improvement

• Personalizing the gaming experience and recommending relevant games
• Improving platform performance and user experience
• Identifying and resolving technical issues

3 Information Storage and Security

299bte applies industry-leading security measures to protect your personal information. Details about information storage under our privacy policy are provided below.

3.1 Encryption and Technical Security

Our platform uses 256-bit SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between you and our servers fully secure. Your password is never stored in plain readable form — it is stored using a strong hashing algorithm.

3.2 Retention Period

We retain information according to the following periods:

• Active account information: for the entire duration the account remains active
• Financial transaction records: for a minimum of five years from the date of the relevant transaction
• Identity verification documents: for a specified period after account closure as required by applicable regulations
• Usage logs and technical data: for a maximum of twelve months

3.3 Internal Access Controls

Within 299bte, only authorized personnel may access your personal information, and only to the extent required to carry out their job responsibilities. All access is logged and reviewed on a regular basis.

4 Information Sharing and Disclosure

299bte never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.

4.1 Service Provider Partners

We work with trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), game software providers, and cybersecurity providers. These partners operate under strict confidentiality agreements and may only use your information for the specified purpose.

4.2 Legal Obligations

We may disclose necessary information to comply with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we aim to keep the extent of disclosure to a minimum.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant party. We will notify you in advance of any such change.

4.4 What We Never Do

• Sell your information to advertising companies
• Share information with unrelated third parties for marketing purposes
• Use your information commercially for profiling or personal data monetization without your consent

5 Cookies and Tracking Technologies

The 299bte website uses cookies and similar technologies to improve your browsing experience. In this section we provide transparent information about how cookies are used.

5.1 Types of Cookies

• Essential Cookies: Necessary to maintain the core functionality of the site — login sessions, security tokens, and cart data. These cannot be disabled.
• Functional Cookies: Remember your language preferences, display settings, and gaming preferences.
• Analytics Cookies: Help improve the site by analyzing user navigation patterns. This information is processed in aggregated form.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may prevent some features of the site from working properly.

6 Your Rights

As a user of 299bte, you have the following rights over your own information. We respect these rights and are committed to responding to requests in a timely manner.

6.1 Right to Access Information

You may request from us at any time to find out what information we hold about you, for what purpose, and where it is being used. We will respond within 30 business days of receiving the request.

6.2 Right to Correction

If there are any inaccuracies or errors in your information, you may request a correction. You can update much of your information directly from your account settings.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, financial transaction records and information required to fulfill legal obligations may not be possible to delete.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. However, important notifications related to transactions or security cannot be turned off, as they are an essential part of the service.

6.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via 24/7 Bengali live chat or by email at [email protected]. We will process your request after verifying your identity.

7 Third-Party Services and Game Providers

299bte works in partnership with various leading game providers, such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. These providers deliver the gaming experience within their own software environments.

During a game session, certain technical information (such as game results and session IDs) may be processed on these providers' servers. This is necessary to ensure fair play and to resolve any game-related disputes. However, information relating to your personal identity is not shared with these providers.

7.1 Privacy of Payment Processors

For transactions made via bKash, Nagad, Rocket, or Upay, the relevant payment provider's own privacy policy also applies. 299bte is not responsible for the policies of these external platforms.

8 Protection of Minors

299bte provides services only to those aged 21 and above. We are firmly committed to protecting the privacy of minors.

We have age verification measures in place during the registration process. If we become aware that information belonging to a person under the age of 21 is stored in our system, we will close the relevant account and delete that person's information immediately.

If a parent or guardian believes their child has used 299bte without authorization, please notify us at [email protected] or via live chat. We will investigate the matter promptly and take the necessary action.

9 Changes to the Privacy Policy

299bte may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• The "Last Updated" date at the top of the Policy will be changed
• For important changes, a notification will be sent to your registered email address
• A notice may be displayed on the platform at your next login

If you continue to use 299bte after a revised Policy is published, it will be assumed that you have agreed to the new Policy. If you do not agree to the changes, you may close your account. Please do not hesitate to contact us with any questions about the Policy.